Resident Liaison Officer

Resident Liaison Officer \nCovering Luton, St Albans & Cambridge \nPermanent \n£32K + £4,560 car allowance\n\nOverview:\n We are currently seeking an experienced Resident Liaison Officer to join a busy team covering Luton, St Albans & Cambridge This role will focus on kitchen and bathroom refurbishment projects within occupied properties, acting as the key point of contact between residents, contractors, and the wider project team. This is an ongoing temporary role with strong potential to become permanent.\n\nKey Responsibilities:\n\nAct as the primary point of contact for residents during kitchen and bathroom works\nBuild and maintain positive relationships with residents, ensuring clear communication throughout project delivery\nConduct pre-start visits to explain works, timelines, and address any concerns\nManage resident expectations and handle queries or complaints in a professional and timely manner\nProvide regular updates to residents regarding progress, delays, or changes\nLiaise closely with site teams, contractors, and project managers to ensure smooth delivery of works\nMaintain accurate records of resident interactions and project updates\nSupport vulnerable residents and ensure any specific needs are identified and addressed\nEnsure high levels of customer satisfaction are achieved at all timesRequirements:\n\nProven experience as a Resident Liaison Officer, ideally within kitchen and bathroom refurbishment projects\nStrong communication and interpersonal skills\nAbility to manage difficult situations and resolve complaints effectively\nHighly organised with good administrative skills\nFull UK driving licence and access to own vehicle (essential)\nAbility to travel between sites as requiredDesirable:\n\nExperience working within social housing or planned maintenance environmentsKnowledge of health and safety practices within construction